Customer Relations Contractor
The representative addresses customer inquiries and issues, prioritizing satisfaction and efficient problem resolution. They also gather valuable feedback, bridging communication between customers and the company.
RESPONSIBILITIES:
Customer Interaction: Address customer inquiries and issues, ensuring a high level of customer satisfaction.
Problem Resolution: Diagnose and resolve problems, providing timely and accurate solutions.
Feedback Collection: Gather customer feedback and share insights with the relevant teams for improvement.
Client Support: Provide ongoing support and constant communication to clients, serving as a bridge between clients and our team, accurately relaying needs and concerns between the client and our company.
SKILLS:
Effective Communication: The ability to communicate clearly and professionally, both in writing and verbally, is essential for understanding and addressing client needs.
Active Listening: The skill to actively listen to clients, understand their concerns, and respond empathetically.
Problem-Solving: A talent for identifying issues, finding creative solutions, and addressing client concerns in a timely and efficient manner.
Product/Service Knowledge: A comprehensive understanding of the company's products or services to answer client questions and provide accurate information.
Conflict Resolution: The ability to manage conflicts and disputes by remaining calm and diplomatic, finding mutually agreeable solutions.
Feedback Collection: Skill in gathering and analyzing client feedback to make informed improvements and adjustments.
TRAITS:
Communication: Act as the primary point of contact between the company and its clients, maintaining open and effective communication to build and maintain strong relationships.
Empathy: Demonstrating empathy toward clients to understand their emotions, needs, and concerns.
Patience: The ability to remain patient and calm, especially when dealing with frustrated or upset clients.
Adaptability: Being flexible and able to adjust to changing client needs and industry dynamics.
Professionalism: Maintaining a high level of professionalism in all interactions with clients.
Client-Centric Approach: Prioritizing client satisfaction and putting clients' needs at the forefront of all interactions.
Organization: Managing multiple client accounts and keeping detailed records requires strong organizational skills.
COMPENSATION:
The contractor is paid per case or inquiry resolved. The payment varies depending on the complexity of the customer issues handled. Also, compensation includes commissions from referals successfully brought to work with Better Brands.
